MindGlow Inc.

I was tasked with designing a Human Resources Information System (HRIS), where HR & Safety Professionals can easily take care of the human facets and needs of their employees. In particular, our HRIS provides users with a way to administer our enterprise safety training to their employees.

In order to guide our design efforts, I decided to investigate further into particular user requirements. We knew in order to accomplish this we would have to start by listening to our potential users. We considered two user types — HR Professionals & Safety Training Professionals.

Therefore, I decided to take time to conduct 10+ user interviews to hit a threshold where the interviews stopped introducing new information. Here are some user personas I designed to capture these crucial insights.

User Goals:
1. Get access to their profile, settings, and employee dashboard.

2. Save changes to their profile, settings, and employee dashboard.

3. Maintain an employee database and keep information up-to-date.

Based upon our insights from user personas, I organized my observations and categorized them using a Product Requirements Document (PRD). This helped me expose particular pain points and areas for improvement within our HRIS. It also helped spark discussions to help close knowledge gaps and provided momentum for idea sharing between our team and stakeholders.

Mapping out the entire user flow was essential for understanding each design decision in the context and taking every special case into consideration. In particular, I mapped out the entire flow with all entry points and complemented it with the missing steps, i.e. adding a new user to the database, assigning training, etc.

Before diving into the pixel-intensive process of hi-fidelity, I decided to wireframe the basis of the experience in order to walk through without getting sidetracked by design elements, such as colors and images. I refined the concept with design outcomes in-line with our business goals and user goals.